Delivery and installation
Planning the space and connections, transport, positioning and levelling the machine.
Service and support
A machine that runs.
That's the whole job.
Delivery, commissioning, training, maintenance, repairs and parts for SCM machines in Serbia and Montenegro. One contact, in your language, for the machine's whole working life.
What we cover
Service you can count on
We stay with the machine after the sale: from delivery and commissioning to regular maintenance, repairs and upgrades.
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Commissioning
Connecting, checking and test runs on your own materials before the machine goes into production.
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Operator training
Operation, set-up, programming and day-to-day care, on the machine you bought.
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Scheduled maintenance
Inspections on the manufacturer's schedule, so wear is caught before it stops production.
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Diagnostics and repairs
When an alarm or fault appears, we find the cause and fix it, with original parts.
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Software and upgrades
Help with SCM's Maestro software, programs and equipment upgrades on an existing machine.
Reporting a fault
What to have ready when you call
With exact details of the machine we get to the cause faster, and often to the solution in the first conversation.
- The model and serial number from the machine's plate
- The alarm text or number on the screen, if there is one
- What was happening before the problem appeared
- A photo or short video of where the fault is
- Whether the machine partly works or is stopped
Training
A machine is as good as the person running it
Most downtime comes not from breakdowns but from wrong settings and skipped maintenance. So training isn't an extra. It's part of the delivery.
Operators learn on the machine you bought, with your materials and your jobs, from switching on and setting up to programs and tooling.
When a new operator joins or new equipment arrives, training can be repeated.
Software and data
Maestro, the software that connects SCM machines
SCM develops its own software for designing, programming and monitoring machines, under the Maestro name. Machines equipped for it can report their running data and alarms, which helps with maintenance too.
Whether your machine supports it, and what you actually need from it, we'll check together, by model and year of manufacture.
Questions about service
Send us the model, serial number and year of manufacture of the SCM machine and we'll see what's possible.
The model and serial number from the machine's plate, the alarm message if there is one, a short description of what's happening and, if you can, a photo or video. You can write all of it in the form below.
Many problems can be worked through by phone with photos or a video. Some newer SCM machines also carry equipment for remote diagnostics, depending on the model and its equipment.
Yes. We provide complete design of new and existing production plants, including top-quality dust extraction systems, in partnership with Coima Group. There is more on the About page.
The manufacturer sets the schedule in each machine's manual, and it depends on running hours. We'll help you draw up an inspection plan for your machines.
Service
