Who we are
This website is run by Levante Service Serbia (“Levante”, “we”, “us”), the controller of the personal data described here. We handle personal data in line with the Serbian Law on Personal Data Protection. This policy covers the website and the enquiries you send us by form, email or phone. Our company details are at the end of this page.
What we collect
- Forms: your name or company name, a phone number and the service you need, and on some forms an optional message. We don’t ask for your email address.
- Emails and calls: what you choose to share, usually your name, contact details and details of a machine or part.
- Visiting the website: the server records technical details of each request (IP address, page, time, type of browser and device). We use no analytics, advertising or cookies (see our cookie policy).
What it’s for and how long we keep it
| Data | Purpose | Legal basis | How long |
|---|---|---|---|
| Enquiries | To answer you and prepare a quotation | Steps you ask for before a contract | While needed to answer you and follow up |
| Customer data | Contract, delivery, service and invoices | Performing the contract; legal obligations | As long as the law requires |
| Technical data | Running the website and keeping it secure | Our legitimate interest | As set by the hosting provider |
Who sees it
We don’t sell personal data or pass it on to anyone for marketing. Besides us, it is seen by:
- Vercel Inc. (USA), which hosts the website and passes your form on to us by email through Google’s Gmail service (Google, USA). The website doesn’t keep what you enter in a database: it reaches us only as an email.
- Cloudflare, Inc. (USA): when you start filling in a form, Cloudflare Turnstile loads, a check that tells people from automated programs. For it, Cloudflare processes your IP address and technical details of your browser and device.
- SCM Group (Italy), only where it’s needed to deliver what you asked for, for example warranty work or ordering a part.
- Public authorities, where the law requires it.
This means some data is processed outside Serbia.
Your rights
You can ask for access to your data, its correction or deletion, restriction of its use and a copy to take elsewhere, and you can object to how we use it. Send us your request using the details below. We’ll reply within the time the law sets.
If you believe we have infringed your rights, you can complain to the Commissioner for Information of Public Importance and Personal Data Protection (poverenik.rs).